Aussie Hardware — Terms & Conditions

Last Updated: 17 November 2025

These Terms and Conditions (“Terms”) govern your access to and use of the Aussie Hardware website (“Site”), and your purchase of products from us. By using our Site or placing an order, you agree to be bound by these Terms. Please read them carefully.

Definitions: “Aussie Hardware”, “we”, “us”, and “our” refer to the business operating this website. “You” refers to the user or customer.

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1. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. We may update or change the Site at any time without notice.

We reserve the right to refuse service or cancel orders if we believe there is misuse, fraud, or breach of these Terms.

2. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

• Colours may vary due to screen differences.
• Measurements and specifications may have minor tolerances.
• Availability may change without notice.

If an error occurs (pricing, listing, technical, or otherwise), we reserve the right to correct it and cancel any affected orders.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST, unless stated otherwise. Prices may change at any time.

We accept various payment methods including credit card, PayPal, and bank transfer (depending on your order type). Orders are only confirmed once payment has been successfully processed. We may perform additional verification on payments to reduce fraud.

For more details, please refer to our Payment Policy.

4. Order Acceptance & Cancellation

Your order is an offer to purchase. We reserve the right to accept or reject any order for reasons including:

• Product unavailability
• Pricing or description errors
• Suspicious or high-risk transactions
• Incomplete or inaccurate information

If we cancel your order, you will be refunded in full. Customers may request cancellation, but once an order has been processed or shipped, cancellation may not be possible.

5. Shipping & Delivery

We aim to dispatch orders promptly, but delivery timeframes are estimates only. Factors outside our control—such as courier delays, weather, or supply chain issues—may affect delivery.

Risk in the goods passes to you once the order has been delivered to the address provided.

For more details, refer to our Shipping Policy.

6. Returns, Refunds & Change of Mind

Your rights under the Australian Consumer Law (ACL) are fully protected. You are entitled to a repair, replacement, or refund if a product has a major defect or does not meet consumer guarantees.

Change-of-mind returns are accepted only where specified in our Refunds & Returns Policy, and certain products may not be eligible, including:

• Custom-made or cut-to-size items
• Special orders
• Clearance products

7. Warranty

Some products may come with a manufacturer’s or supplier’s warranty. Warranty claims may require:

• Proof of purchase
• Photos or evidence of the issue
• Installation details (where relevant)

Improper installation, misuse, or modification may void warranty coverage. Refer to our Warranty Policy for more information.

8. Trade Accounts & Commercial Orders

Trade or wholesale customers may be approved for additional terms including bulk pricing, credit accounts, and special order arrangements. Trade customers agree to pay invoices by the due date and comply with all account terms. Late payments may result in account suspension or additional fees.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses.
• We are not responsible for installation errors, misuse, or safety hazards.
• Our total liability is limited to the amount you paid for the goods in question.

Nothing in these Terms restricts your ACL consumer rights.

10. Intellectual Property

All content on this website—text, images, logos, designs, and graphics—is the property of Aussie Hardware or our suppliers. You may not copy, reproduce, modify, or distribute any content without written permission.

11. User Accounts

If you create an account:

• You are responsible for keeping your login secure.
• You must notify us immediately if you suspect unauthorised access.
• We may suspend or delete accounts that breach these Terms.

12. Third-Party Links

Our Site may contain links to external sites. We are not responsible for their content, policies, or practices. Use third-party websites at your own risk.

13. Privacy

We collect and handle your information according to our Privacy Policy, which complies with the Privacy Act 1988 (Cth). By using our Site, you consent to our data practices.

14. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website. Your continued use of the Site constitutes acceptance of any changes.

15. Contact Us

If you have questions or concerns regarding these Terms, please contact:

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