Our main showroom and warehouse are located in Perth, Western Australia: 23 Carole Road, Maddington WA 6109.  

All orders are dispatched from this location. 

Yes! You are welcome to visit our showroom at: 23 Carole Road, Maddington WA 6109. 

Here you can view a wide range of products, speak with our team, and get assistance for your project. 

Yes, we deliver to all locations across Australia. Shipping costs and delivery times vary depending on your postcode and the weight of your order.

The delivery cost is estimatedin Cartcheckout page. Shipping is calculated at checkout based on your location and the total weight of your order. Orders over $500 qualify for free delivery.

Orders placed before are typically dispatched the next business day. 

Orders requiring custom fabrication may take additional time before dispatch. 

Absolutely youcan walk in and pick up at 23 Carole Road, Maddington WA 6109. 

We accept major credit/debit cards, PayPal, and direct banktransfer.

You should not able to place order and If any item in your order is unavailable, we will contact you with options to: 

- place it on back-order 

- choose a similar in-stock item 

- receive a refund for that product 

Yes. if we are informed within 24 hours day and Items can be returned/dispatched within 36 hours if they are unused and in original packaging. Please contact us before returning any product.

If your order arrives damaged or incorrect, please contact us within 24 hours with photos of the item and packaging. We will arrange a replacement or refund promptly.

Yes. All our products include a standard 10yearswarranty covering manufacturing defects. Warranty details vary by product.

We supply products only and do not offer installation services except Perth area through our sister company (Aussiestairs.com)

Many of our products are manufactured using durable, high-grade materials such as 316 marine-grade stainless steel, ensuring long life in outdoor and coastal environments. Check individual product descriptions for details.

Yes. We can produce custom sizes or configurations depending on your requirements. Contact us for a quote.

If your order has not yet been dispatched or fabricated, we may be able tomodifyor cancel it. Please contact us as soon as possible.

Yes. We offer discounts for bulk orders and trade accounts. Contact our sales team for more information.

You can reach our team via: 

- Phone: 0861 535 353 

- Email: hardwareaussie@gmail.com  

- Website Contact Form 

Or visit our showroom at 23 Carole Road, Maddington WA 6109. 

We aim to respond within 24 hours.